Refund policy

Return & Refund Policy

Our policy lasts 3 days from delivery. If 3 days have passed since your parcel was delivered, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility & Shipping Charges

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Forward Shipping vs. Reverse Shipping: We provide Free Forward Delivery on all orders by covering those transportation costs ourselves. However, for standard returns (e.g., size or preference changes), reverse shipping costs are non-refundable.
  • Return Shipping Deductions: Return shipping costs range between ₹66 to ₹130 depending on your location. This fee will be deducted from your total order amount, and the remaining balance will be refunded to your bank account or UPI ID.
  • Damaged or Defective Items: Only goods damaged in transit are eligible for a Free Return/Replacement. To claim a free return for damage, you must provide an unboxing video (recorded while receiving and opening the parcel from the delivery executive, continuous without any cuts or edits).

Non-Returnable Items

Several types of goods are exempt from being returned:

  • Perishable goods (food, flowers, newspapers, magazines).
  • Intimate or sanitary goods, hazardous materials, flammable liquids, or gases.
  • Health and personal care items.
  • Gift cards and downloadable software products.

Note: Sale items are non-refundable; only regular-priced items may be refunded.

How to Initiate a Return

  1. Email us at support@everdeal.in with your order receipt/proof of purchase and reason for return.
  2. For damaged items, attach your unedited unboxing video to the email.
  3. Our team will review your request within 24–48 hours and share the authorized return steps.

Partial Refunds & Inspection

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Partial refunds may be granted in specific situations:

  • Items returned with obvious signs of use or missing parts not due to our error.
  • Any item returned more than 3 days after delivery.

Refunds (Cash on Delivery & Online Payments)

Once approved, your remaining refund (after reverse shipping deductions) will be processed and transferred to your bank account, UPI ID, or original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or UPI transaction history again.
  2. Contact your bank or payment provider, as processing times can vary.
  3. If you have done all of this and still have not received your refund, please contact Everdeal support at support@everdeal.in.

Contact Information

Store Name: EverDeal
Email: support@everdeal.in